Managed Services & Support
Welcome to Tribe Technology – Your Trusted Tech Partner. We’re here to make your business better. As a modern technology solutions partner, we don’t just fix problems; we offer trusted advice and tried and tested solutions that empower your business to get the most out of its technology. Whether it’s enhancing your current systems or implementing new, innovative solutions, our team is dedicated to helping you achieve your business goals.
Unlimited Service Desk Access – Anytime Support, On Your Terms
No time limits, no extra fees – just unlimited access to our Service Desk for all your technology needs. Our top-notch team is here to resolve issues fast, reducing downtime and ensuring a seamless experience for your business. If additional support is needed, you’ll get personalised assistance from your dedicated support team.
Managed Technology Support – Like Having an In-House IT Team
Our Managed Technology Services provide the benefits of an in-house tech team, with a much larger breadth of experience. With a simple per-user monthly fee, you get priority access to our Service Desk, proactive maintenance, and the expertise to keep your systems running seamlessly. We handle your tech, so you can get back to running your business.
Your Technology, Protected & Supported
From cybersecurity to device management, we offer a full suite of protections to keep your business secure and running smoothly. We have a variety of Service Level Agreements, to suit your business requirements! Don’t want any unexpected labour costs for day-to-day support? We can do it! Want to manage it in-house? We can do that too! We also manage warranties, licensing, and procurement, so you can focus on what you do best while we handle the rest.
Nationwide Support Anytime, Anywhere
With our key bases across New Zealand, we provide seamless support to customers nationwide. Our 24/7 technical support line means that no matter where or when you need us, Tribe Technology is there to help. Plus, as a 100% Kiwi-owned company, we understand the unique needs of New Zealand businesses.
Flexible Project Support & Discounted Rates
Beyond day-to-day support, we also offer project-based assistance at a discounted rate, with discounts off scoped projects and standard hourly rates. Need to leverage modern workplace, SharePoint, Teams, A.I. or specialised support? We’ll sit down with you to map out a plan that meets your unique requirements.
Keeping Your Business Connected
Your network is essential to your business operations, which is why we proactively monitor and manage your systems to ensure smooth connectivity. Our smart tools and experienced team work to minimise downtime and keep your business connected, whether on-site or in the Cloud.
One Simple Agreement – Packed with Value
Our finely tuned support model combines all your IT and cybersecurity needs in one easy-to-understand, per-user monthly plan. It’s designed so you can focus on your business while we manage the tech. Here’s what’s included:
Unlimited Access to NZ’s Best Service Desk: 24/7 support from our highly-rated team, who consistently maintain a 98% customer satisfaction rating.
Real-Time Monitoring & Alerting: Proactive monitoring to catch and resolve issues before they impact your operations.
Dedicated Customer Team: A personal team of experts who know your business and provide ongoing, customized support.
Hardware & Software Support: Unlimited support for your existing tech during business hours, with remote and on-site support available.
Advanced Cybersecurity Solutions: Comprehensive protection against modern threats, from XDR/MDR to user awareness training and multi-factor authentication.
Priority Response Times: Quick, efficient resolutions aligned with the priority of your needs.
Quarterly Reviews & Monthly Reporting: Regular check-ins and insights to keep your business technology aligned with your goals.
What makes us better together?
Business thinking
We work to understand your business as well as you do
People-focused
Everything we do is to make things easier for your people and better for your customers
Progressive technology experts
We understand the technology your business needs to succeed
Collaborative partnership approach
We achieve the greatest results when we work alongside you and your teams
What makes us better together?
Integrated
Business thinking
Partnership
Collaboration
Empowerment
Other services
Cybersecurity Services
- Modern Endpoint Protection
- 24 x 7 SOC Service
- User Awareness Education
- Security Audits
- Change Monitoring
- Policy Management
- Password Management
- Security Planning and Strategy
- Cloud Security
Smarter Business: Modern Work
- SharePoint Workshops
- Building a Collaborative Workspace
- Document Management Solutions
- Harnessing CoPilot AI
- Digitisation of Forms
- Automation & Integration Solutions
- SharePoint Migrations
Consultancy & Strategy
- Digital and Technology Strategy
- Business Continuity Planning
- vCIO Services for Strategic Growth
- AI & Automation: Tailored Solutions for your Business
- Choosing the Right Business Software
- Cybersecurity Governance & vCISO
- Audits and Reviews
- Board & Company Presentations
