At Isaacs Plumbing, Pumping, and Electrical, a Hawkes Bay–based business, we faced a range of challenges before adopting BambooHR as our HRIS platform. Our old processes were manual, clunky, and not very user-friendly, leading to a poor employee experience and limited visibility into key data and metrics.
Since partnering with Tribe Technology for our BambooHR implementation, we’ve seen solid improvements across the board—especially in health and safety, staff engagement, performance appraisals, hiring, onboarding, and reporting. The platform also gives us secure, easy-to-access document storage, which has been a great help.
The implementation wasn’t without its complexities, but thanks to Tribe’s expert team, we were able to unlock many of BambooHR’s powerful features quickly. Their ongoing support has been fantastic from day one.
One highlight for us was our first eNPS engagement survey—we scored a +78 with over 90% team participation! Being able to measure and celebrate this kind of positive feedback has made a real impact on our workplace culture.
Other wins include simple time-off approvals and better health and safety management with easily accessible evidence. Tribe has genuinely transformed our HR processes and boosted the employee experience. Taking the time upfront to follow their best practice advice made all the difference—now the system fits seamlessly into everyone’s daily routine. Plus, having BambooHR available on mobile devices is a huge bonus.
Gavin Streeter
Isaac’s Plumbing, Pumping and Electrical
