Managed IT Services and Support for Growing NZ Businesses
Proactive technology solutions. 24×7 local support. Robust, built-in cyber security. Tailored to your business, delivered with clear SLAs and ready to scale for what’s next.
Why Do New Zealand Businesses Need Managed IT?
Regular IT issues get in the way of your business – reducing productivity, increasing the risk of a cyber attack, being non-compliant, and slowing down growth. When break-fix solutions lead to ongoing IT fires and investments that are an afterthought, instead of aligned with your ambitions, it’s time to rethink your approach. The solution is simple: managed IT services and support.
That’s where our Tribe comes in. We get to know your business and how your teams work, and provide proactive monitoring and maintenance that keeps systems and data secure and your day running smoothly. We take ownership of your technology too – bringing the proven tools, tailored solutions, and future-ready technology to keep pace with growth. With experts solving problems before they reach your team and clear service commitments, you get more time to focus on what moves your business forward.
Managed IT, Made Simple
Our tried, tested, and finely tuned support model packages your IT and cybersecurity needs into a simple, per-user monthly plan. And because we’re 100% locally owned with bases across New Zealand, including offices in Auckland, Hawkes Bay, Palmerston North and Christchurch, you can rely on a technology partner who understands the unique needs and realities of Kiwi businesses. You gain:
24/7, Unlimited Support
Around the clock support, from a team who’s earned and maintained a 98% customer satisfaction rating.
Real-time Monitoring & Alerting
Issues are caught and resolved before they can impact your daily operations and cause downtime.
A Dedicated Support Team
A personal team of experts who know your business and deliver ongoing, customised support.
Hardware & Software Support
Unlimited support for your existing tech during business hours, with remote and on-site support available.
Advanced Cybersecurity
Robust, layered protection against the evolving threat landscape, so your business strengthens cyber resilience.
Priority Response Times
Clear SLAs and predictable response times based on priority, so you gain greater certainty and transparency.
Quarterly Reviews & Monthly Reporting
Regular check-ins and insights that keep technology aligned with goals and ready for ongoing improvement.
Artificial Intelligence
Smart, safe and scalable AI for NZ businesses. We secure your foundations, set the rules and build the tools.
Like an In-House IT Team, Without the Overheads
Our Tribe act as an extension of your team, taking the time to understand processes, priorities, goals, and compliance requirements. As a result, you gain all the benefits of an internal IT team, with a wider range of expertise. That equals more knowledge, skills, enterprise tools, and priority access to our service desk – all for a simple, cost-effective per-user monthly fee.
UNLIMITED SUPPORT FROM A TEAM THAT KNOWS YOUR BUSINESS
No time limits. No extra fees. Just unlimited, 24/7 access to a Service Desk backed by a 98% customer satisfaction rating. Issues are resolved fast, reducing downtime and improving productivity. And with clear response times and communication, you gain greater certainty and stronger accountability.
IT, Protected and Supported for Kiwi Businesses
From cybersecurity to device management, we keep IT secure and systems running smoothly with Service Level Agreements to suit your business requirements. We also manage warranties, licensing, and procurement, reducing administrative burden for your team while enhancing visibility and control.
What Makes Us Better Together
So, why do local businesses choose to join our Tribe? It’s simple. Our managed IT services reduce risk and increase productivity, visibility, and resilience. We achieve better business outcomes with a focus on:
Business thinking
We work to understand your business as well as you do
People-focused
Everything we do is to make things easier for your people and better for your customers
Progressive technology experts
We understand the technology your business needs to succeed
Collaborative partnership approach
We achieve the greatest results when we work alongside you and your teams
What our clients are saying
“Before, the incumbent system was probably down two or three times a week and always at the wrong time. Since working with Tribe, I don’t think we’ve had any service interruption – period.”
Time to put a Tribe around your business?
We’ve been helping local businesses align IT with where they’re going since 2016. Ready to build business resilience through technology, with support that keeps you on the right track?
Other services
Managed Services & Support
Proven tools, 24/7 technical support, and a wide range of expertise. Like an in-house IT team, but better.
- Service Desk
- Network Management
- On-site and Remote Support (24/7)
- Cloud Management
- Production Support
- Cloud Migrations
Cybersecurity Services
Cybersecurity tailored for NZ businesses and threats, with all the essentials integrated and maintained.
- Modern endpoint protection
- 24/7 SOC service
- User awareness training
- Security audits
- Change monitoring
- Policy management
- Password management
- Security planning and strategy
- Cloud security
Microsoft 365
Tailored Microsoft 365 and Copilot solutions that make smarter, safer and more connected business possible.
- Migration and setup
- Tailored configuration
- Security and compliance
- Training and adoption
- Ongoing support and management
Microsoft Azure
Scalable, secure and future-ready Microsoft Azure solutions tailored to your business goals – from migration to management.
- Cloud readiness assessments
- Planning and implementation
- Security and compliance
- Cost optimisation
- Backup and disaster recovery
- Ongoing support and management
Consultancy & Strategy
IT strategies and roadmaps that handle today’s challenges and prepare your business for new opportunities.
- Digital and technology strategy
- Business continuity planning
- vCIO services for strategic growth
- AI and automation solutions tailored to your business
- Business software selection
- Cybersecurity governance and vCISO
- Audits and reviews
- Board and company presentations
BambooHR & Payroll Integration
Reduce manual processes and risks, and empower your team with a streamlined, secure and user-friendly HR solution.
- NZ Reseller of BambooHR
- BambooHR Implementations
- BambooHR Support in NZ business hours
- Consulting for existing BambooHR customers
- BambooHR optimisation and best practice guidance
- Payroll integration services